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Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.

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Last Updated

October 13, 2021

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Certification

Welcome to the Conflict Resolution course. Wherever two or more people come together, there is the possibility of conflict. This course will give you a six-step process that they can use to modify and resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

At the end of this course, you will:

  • Understand what conflict and conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques.

Course Curriculum

    • Introduction Unlimited
    • Housekeeping Items Unlimited
    • The Parking Lot Unlimited
    • Objectives Unlimited
    • Action Plans and Evaluations Unlimited
    • Module 1: Getting Started Deck Unlimited
    • Introduction Unlimited
    • What is Conflict? Unlimited
    • What is Conflict Resolution? Unlimited
    • Understanding the Conflict Resolution Process Unlimited
    • Case Study Unlimited
    • Module 2: An Introduction to Conflict Resolution Deck Unlimited
    • Module 2: An Introduction to Conflict Resolution Quiz 00:05:00
    • Introduction Unlimited
    • Instrument Unlimited
    • Collaborating Unlimited
    • Competing Unlimited
    • Compromising Unlimited
    • Accommodating Unlimited
    • Avoiding Unlimited
    • Case Study Unlimited
    • Module 3: Conflict Resolution Styles with the Thomas-Kilmann Deck Unlimited
    • Module 3: Conflict Resolution Styles with the Thomas-Kilmann Quiz 00:05:00
    • Introduction Unlimited
    • Neutralizing Emotions Unlimited
    • Setting Ground Rules Unlimited
    • Choosing the Time and Place Unlimited
    • Case Study Unlimited
    • Module 4: Creating an Effective Atmosphere Deck Unlimited
    • Module 4: Creating an Effective Atmosphere Quiz 00:05:00
    • Introduction Unlimited
    • What Do I Want? Unlimited
    • What Do They Want? Unlimited
    • What Do We Want? Unlimited
    • Case Study Unlimited
    • Module 5: Creating a Mutual Understanding Deck Unlimited
    • Module 5: Creating a Mutual Understanding Quiz 00:05:00
    • Introduction Unlimited
    • Finding Common Ground Unlimited
    • Building Positive Energy and Goodwill Unlimited
    • Strengthening Your Partnership Unlimited
    • Case Study Unlimited
    • Module 6: Focusing on Individual and Shared Needs Deck Unlimited
    • Module 6: Focusing on Individual and Shared Needs Quiz 00:05:00
    • Introduction Unlimited
    • Examining Root Causes Unlimited
    • Creating a Cause and Effect Diagram Unlimited
    • The Importance of Forgiveness Unlimited
    • Identifying the Benefits of Resolution Unlimited
    • Case Study Unlimited
    • Module 7: Getting to the Root Cause Deck Unlimited
    • Module 7: Getting to the Root Cause Quiz 00:05:00
    • Introduction Unlimited
    • Generate, Don’t Evaluate Unlimited
    • Creating Mutual Gain Options and Multiple Option Solutions Unlimited
    • Digging Deeper into Your Options Unlimited
    • Case Study Unlimited
    • Module 8: Generating Options Deck Unlimited
    • Module 8: Generating Options Quiz 00:05:00
    • Introduction Unlimited
    • Creating Criteria Unlimited
    • Creating a Shortlist Unlimited
    • Choosing a Solution Unlimited
    • Building a Plan Unlimited
    • Case Study Unlimited
    • Module 9: Building a Solution Deck Unlimited
    • Module 9: Building a Solution Quiz 00:05:00
    • Introduction Unlimited
    • Evaluating the Situation Unlimited
    • Choosing Your Steps Unlimited
    • Creating an Action Plan Unlimited
    • Using Individual Process Steps Unlimited
    • Case Study Unlimited
    • Module 10: The Short Version of the Process Deck Unlimited
    • Module 10: The Short Version of the Process Quiz 00:05:00
    • Introduction Unlimited
    • Stress and Anger Management Techniques Unlimited
    • The Agreement Frame Unlimited
    • Asking Open Questions Unlimited
    • Case Study Unlimited
    • Module 11: Additional Tools Deck Unlimited
    • Module 11: Additional Tools Quiz 00:05:00
    • Introduction Unlimited
    • Words from the Wise Unlimited
    • Parking Lot Unlimited
    • Action Plans and Evaluations Unlimited
    • Module 12: Wrapping Up Deck Unlimited

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