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Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

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Last Updated

October 13, 2021

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This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Course Curriculum

    • Introduction Unlimited
    • Housekeeping Items Unlimited
    • The Parking Lot Unlimited
    • Objectives Unlimited
    • Action Plans and Evaluation Forms Unlimited
    • Module 1 Getting Started Deck Unlimited
    • Introduction Unlimited
    • Self-Management Unlimited
    • Self-Awareness Unlimited
    • Self-Regulation Unlimited
    • Self-Motivation Unlimited
    • Empathy Unlimited
    • Case Study Unlimited
    • Module 2 What is Emotional Intelligence Deck Unlimited
    • Module 2 What is Emotional Intelligence Quiz 00:05:00
    • Introduction Unlimited
    • How to Accurately Perceive Emotions Unlimited
    • Use Emotions to Facilitate Thinking Unlimited
    • Manage Emotions Unlimited
    • Case Study Unlimited
    • Module 3 Skills in Emotional Intelligence Deck Unlimited
    • Module 3 Skills in Emotional Intelligence Quiz 00:05:00
    • Introduction Unlimited
    • Focused Listening Unlimited
    • Asking Questions Unlimited
    • Communicating with Flexibility and Authenticity Unlimited
    • Case Study Unlimited
    • Module 4 Verbal Communication Skills Deck Unlimited
    • Module 4 Verbal Communication Skills Quiz 00:05:00
    • Introduction Unlimited
    • Body Language Unlimited
    • It’s Not What You Say, It’s How You Say It Unlimited
    • Case Study Unlimited
    • Module 5 Non-Verbal Communication Skills Deck Unlimited
    • Module 5 Non-Verbal Communication Skills Quiz 00:05:00
    • Introduction Unlimited
    • Benefits of Emotional Intelligence Unlimited
    • Articulate your Emotions Using Language Unlimited
    • Case Study Unlimited
    • Module 6 Social Management and Responsibility Deck Unlimited
    • Module 6 Social Management and Responsibility Quiz 00:05:00
    • Introduction Unlimited
    • Seeing the Other Side Unlimited
    • Self-Management and Self-Awareness Unlimited
    • Giving in Without Giving Up Unlimited
    • Case Study Unlimited
    • Module 7 Tools to Regulate Your Emotions Deck Unlimited
    • Module 7 Tools to Regulate Your Emotions Quiz 00:05:00
    • Introduction Unlimited
    • Using Coping Thoughts Unlimited
    • Using Relaxation Techniques Unlimited
    • Bringing it All Together Unlimited
    • Case Study Unlimited
    • Module 8 Gaining Control Deck Unlimited
    • Module 8 Gaining Control Quiz 00:05:00
    • Introduction Unlimited
    • Understand Emotions and How to Manage Them in the Workplace Unlimited
    • Role of Emotional Intelligence at Work Unlimited
    • Disagreeing Constructively Unlimited
    • Case Study Unlimited
    • Module 9 Business Practices (I) Deck Unlimited
    • Module 9 Business Practices (I) Quiz 00:05:00
    • Introduction Unlimited
    • Optimism Unlimited
    • Pessimism Unlimited
    • The Balance Between Optimism and Pessimism Unlimited
    • Case Study Unlimited
    • Module 10 Business Practices (II) Deck Unlimited
    • Module 10 Business Practices (II) Quiz 00:05:00
    • Introduction Unlimited
    • Creating a Powerful First Impression Unlimited
    • Assessing a Situation Unlimited
    • Being Zealous without Being Offensive Unlimited
    • Case Study Unlimited
    • Module 11 Making an Impact Deck Unlimited
    • Module 11 Making an Impact Quiz 00:05:00
    • Introduction Unlimited
    • Words from the Wise Unlimited
    • Lessons Learned Unlimited
    • Completion of Action Plans and Evaluations Unlimited
    • Module 12 Wrapping Up Deck Unlimited

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