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Interpersonal skills are the skills we use every day when we communicate and interact with other people, both individually and in groups. They include a wide range of skills, but particularly communication skills such as listening and effective speaking. They also include the ability to control and manage your emotions.

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Last Updated

October 13, 2021

Students Enrolled

2

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Certification

Welcome to the Interpersonal Skillscourse. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This course will help you to work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

By the end of this course, you will be able to: 

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side. 
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive. 


Course Curriculum

    • Introduction Unlimited
    • Housekeeping Items Unlimited
    • The Parking Lot Unlimited
    • Objectives Unlimited
    • Action Plans and Evaluations Unlimited
    • Module 1: Getting Started Deck Unlimited
    • Introduction Unlimited
    • Listening and Hearing: They Aren’t the Same Thing Unlimited
    • Asking Questions Unlimited
    • Communicating with Power Unlimited
    • Case Study Unlimited
    • Module 2: Verbal Communication Skills Deck Unlimited
    • Module 2: Verbal Communication Skills Quiz 00:05:00
    • Introduction Unlimited
    • Body Language Unlimited
    • The Signals You Send to Others Unlimited
    • It’s Not What You Say, It’s How You Say It Unlimited
    • Case Study Unlimited
    • Module 3: Non-Verbal Communication Skills Deck Unlimited
    • Module 3: Non-Verbal Communication Skills Quiz 00:05:00
    • Introduction Unlimited
    • Starting a Conversation Unlimited
    • The Four Levels of Conversation Unlimited
    • Case Study Unlimited
    • Module 4: Making Small Talk and Moving Beyond Deck Unlimited
    • Module 4: Making Small Talk and Moving Beyond Quiz 00:05:00
    • Introduction Unlimited
    • Asking for Examples Unlimited
    • Using Repetition Unlimited
    • Using Summary Questions Unlimited
    • Asking for Clarity and Completeness Unlimited
    • Case Study Unlimited
    • Module 5: Moving the Conversation Along Deck Unlimited
    • Module 5: Moving the Conversation Along Quiz 00:05:00
    • Introduction Unlimited
    • Creating a Powerful Introduction Unlimited
    • Using Mnemonics Unlimited
    • Uh-Oh…I’ve Forgotten Your Name Unlimited
    • Case Study Unlimited
    • Module 6: Moving the Conversation Along Deck Unlimited
    • Module 6: Moving the Conversation Along Quiz 00:05:00
    • Introduction Unlimited
    • Seeing the Other Side Unlimited
    • Building a Bridge Unlimited
    • Giving In Without Giving Up Unlimited
    • Case Study Unlimited
    • Module 7: Influencing Skills Deck Unlimited
    • Module 7: Influencing Skills Quiz 00:05:00
    • Introduction Unlimited
    • A Dash of Emotion Unlimited
    • Plenty of Facts Unlimited
    • Bringing It All Together Unlimited
    • Case Study Unlimited
    • Module 8: Bringing People to Your Side Deck Unlimited
    • Module 8: Bringing People to Your Side Quiz 00:05:00
    • Introduction Unlimited
    • Using I-Messages Unlimited
    • Disagreeing Constructively Unlimited
    • Building Consensus Unlimited
    • Case Study Unlimited
    • Module 9: Sharing Your Opinion Deck Unlimited
    • Module 9: Sharing Your Opinion Quiz 00:05:00
    • Introduction Unlimited
    • Preparation Unlimited
    • Opening Unlimited
    • Bargaining Unlimited
    • Closing Unlimited
    • Case Study Unlimited
    • Module 10: Negotiation Basics Deck Unlimited
    • Module 10: Negotiation Basics Quiz 00:05:00
    • Introduction Unlimited
    • Creating a Powerful First Impression Unlimited
    • Assessing a Situation Unlimited
    • Being Zealous without Being Offensive Unlimited
    • Case Study Unlimited
    • Module 11: Making an Impact Deck Unlimited
    • Module 11: Making an Impact Quiz 00:05:00
    • Introduction Unlimited
    • Words from the Wise Unlimited
    • Parking Lot Unlimited
    • Action Plans and Evaluations Unlimited
    • Module 12: Wrapping Up Deck Unlimited

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