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Soft skills are abilities that relate to how you work and how you interact with other people. Popular soft skills include communication, teamwork and other interpersonal skills. Employers look for soft skills in candidates because these skills are hard to teach and are important for long-term success. Soft skills are different from hard skills, which are technical and job-specific.

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Last Updated

October 13, 2021

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Certification

Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.

At the end of this course, you should be able to:

  • Discuss how soft skills are important to success in the workplace
  • Understand the 10 key soft skills everyone should have
  • Use soft skills to relate more effectively to others in the workplace
  • Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  • Apply soft skills to specific situations


Course Curriculum

    • Introduction Unlimited
    • Housekeeping Items Unlimited
    • The Parking Lot Unlimited
    • Objectives Unlimited
    • Module 1 Getting Started Deck Unlimited
    • Introduction Unlimited
    • Definition of Soft Skills Unlimited
    • Empathy and the Emotional Intelligence Quotient Unlimited
    • Professionalism Unlimited
    • Learned vs. Inborn Traits Unlimited
    • Case Study Unlimited
    • Module 2 What are Soft Skills Deck Unlimited
    • Module 2 What are Soft Skills Quiz 00:05:00
    • Introduction Unlimited
    • Ways We Communicate Unlimited
    • Improving Nonverbal Communication Unlimited
    • Listening Unlimited
    • Openness and Honesty Unlimited
    • Case Study Unlimited
    • Module 3 Communication Deck Unlimited
    • Module 3 Communication Quiz 00:05:00
    • Introduction Unlimited
    • Identifying Capabilities Unlimited
    • Get Into Your Role Unlimited
    • Learn the Whole Process Unlimited
    • The Power of Flow Unlimited
    • Case Study Unlimited
    • Module 4 Teamwork Deck Unlimited
    • Module 4 Teamwork Quiz 00:05:00
    • Introduction Unlimited
    • Define the Problem Unlimited
    • Generate Alternative Solutions Unlimited
    • Evaluate the Plans Unlimited
    • Implementation and Re-Evaluation Unlimited
    • Case Study Unlimited
    • Module 5 Problem-Solving Deck Unlimited
    • Module 5 Problem-Solving Quiz 00:05:00
    • Introduction Unlimited
    • The Art of Scheduling Unlimited
    • Prioritizing Unlimited
    • Managing Distractions Unlimited
    • The Multitasking Myth Unlimited
    • Case Study Unlimited
    • Module 6 Time Management Deck Unlimited
    • Module 6 Time Management Quiz 00:05:00
    • Introduction Unlimited
    • What Are You Working For? Unlimited
    • Caring for Others vs Caring for Self Unlimited
    • Building Trust Unlimited
    • Work Is Its Own Reward Unlimited
    • Case Study Unlimited
    • Module 7 Attitude and Work Ethic Deck Unlimited
    • Module 7 Attitude and Work Ethic Quiz 00:05:00
    • Introduction Unlimited
    • Getting Over the Good Old Days Syndrome Unlimited
    • Changing to Manage Process Unlimited
    • Changing to Manage People Unlimited
    • Showing You’re Worth Your Weight in Adaptability Unlimited
    • Case Study Unlimited
    • Module 8 Adaptability/Flexibility Deck Unlimited
    • Module 8 Adaptability/Flexibility Quiz 00:05:00
    • Introduction Unlimited
    • Confident Traits Unlimited
    • Self-Questionnaire Unlimited
    • Surefire Self-Confidence Building Tactics Unlimited
    • Build Up Others Unlimited
    • Case Study Unlimited
    • Module 9 Self-Confidence (Owning It) Deck Unlimited
    • Module 9 Self-Confidence (Owning It) Quiz 00:05:00
    • Introduction Unlimited
    • Wow, You Mean I’m Not Perfect? Unlimited
    • Listen with an Open Mind Unlimited
    • Analyze and Learn Unlimited
    • Clear the Air and Don’t Hold Any Grudges Unlimited
    • Case Study Unlimited
    • Module 10 Ability to Learn Deck Unlimited
    • Module 10 Ability to Learn Quiz 00:05:00
    • Introduction Unlimited
    • Redefine Need Unlimited
    • Identifying Others’ Interests Unlimited
    • Reach Out Unlimited
    • When to Back Off Unlimited
    • Case Study Unlimited
    • Module 11 Networking Deck Unlimited
    • Module 11 Networking Quiz 00:05:00
    • Introduction Unlimited
    • Words from the Wise Unlimited
    • Lessons Learned Unlimited
    • Completion of Action Plans and Evaluations Unlimited
    • Module 12 Wrapping Up Deck Unlimited

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